CONTACT

US

TELL

US

VISIT

US

Monday - Sunday: 10:00 - 19:00 

2/F, Explorium, 2000 YiShan Road, MinHang District, ShangHai, China

@2017 by GELAB

CUSTOMER CARE

 
How do I know that I have successfully placed an order?
 

We will send you an email to acknowledge that we have received your order. 

 

 

 

What are your delivery options?
WITHIN 28 DAYS OF DELIVERY

 

Certain countries may also require other certification or information in order for your order to be delivered, which again may delay your delivery (by approximately 7 days on the destination's standard delivery time). If we are unable to obtain the relevant documentation required for your delivery, we may need to cancel your order.

 

 

How do I return an item?
PLEASE CONTACT US WITHIN 7 DAYS AFTER RECEIVING ITEMS

Items of clothing must arrive with orginal tag attached. If you wish to return any unwanted item(s), please ensure this returns tag remains attached. Items which are returned to us with this tag removed may not be accepted and may be returned to you without refund.

How do I know my order was placed?
 
We will send you an email to acknowledge that we have received your order. We will confirm your order when it has been dispatched.

 

 

 

Our Privacy Promise

Your privacy is of utmost importance to us. Any of your personal details will only be used by GELAB and our carefully selected third party partners to ensure that we deliver an excellent service to you, and to process and deliver your order and maintain your account with us.

As is the case with many large and high profile organisations, communications.

 

 

 

Security Policy

Security of our website is of utmost importance to us. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.